Refund Policy

14-day refund window. If Momentum isn't a fit, you can request a refund of your most recent subscription charge within 14 days of that charge.

1. Who this policy is from

Momentum is operated by MLKMEDIA LLC ("we", "us"). Our order process, billing, and refunds are handled by our online reseller Paddle.com, who acts as the Merchant of Record for all orders.

2. Refund window

You may request a refund of your most recent Momentum subscription charge within 14 days of that charge. This applies to both your initial purchase and to each renewal charge, evaluated on its own date.

Refunds are limited to the most recent billing period only. Prior months that were paid, used, and not disputed within their own 14-day window are not eligible for refund.

3. Extra lead packs and other add-ons

Extra lead packs are consumable credits. Once any credits from a pack have been used to add leads to your workspace, that pack is considered consumed and is non-refundable. An unused pack (zero credits consumed) can be refunded within 14 days of purchase.

4. How to request a refund

Because Paddle is the Merchant of Record, refunds are processed by Paddle. You have two options:

• Visit paddle.net and look up your order using the email you checked out with. You can request a refund directly from your order page.
• Email us at hello@momentum.app with your order email and we will forward the refund request to Paddle on your behalf.

Refunds are typically issued to the original payment method within 5–10 business days.

5. Cancellations

You can cancel your subscription any time from your account settings. Cancelling stops future renewals — it does not automatically refund the current period. If you also want a refund of the most recent charge and are within the 14-day window, request one through Paddle as described above.

6. Questions

Anything unclear? Email hello@momentum.app and we'll help.